Using N2KAnalyzer, how do I recover a Maretron device?
Occasionally, a device can be in "boot mode" (represented in N2KAnalyzer by an orange highlight of the device's entry in the device list). This can happen due to a software update which fails due to network problems.
A Maretron device that is not fully operational but you can see the units serial number in the N2KAnalyzer may need to be recovered by Updating the units software. If you see a device row colored brown showing no model ID or Model version is in recovery mode. Using the feature "Update Device Software" will force the N2KAnalyzer software to restore the unit to factory defaults.
Select the affected device, right-click to display the context menu, and select "Update selected device software". A window will prompt you to enter the device's part number (found on the device label) to which you wish to load firmware.
Warning: Improper part number entry may permanently damage the device. If you are not sure of using the device recovery, submit an RMA using the following link:https://www.maretron.com/rma_request.php
Enter the appropriate part number using the list provided below. Click "OK" to begin your update. Once the update has successfully completed, you will receive a confirmation pop-up message.
A device's part number can be obtained on the device label attached to the unit. In some cases the device cannot be physically located to determine the correct part number. The following list below represents all of Maretron product part numbers with a model ID.
Note: Choosing an incorrect part number for a device may cause the device to not work properly.
|Posted - Thu, Dec 22, 2011 7:28 PM. This article has been viewed 3185 times.|
|Online URL: https://www.maretron.com/support/knowledgebase/phpkbv7/article.php?id=374|