An RMA (Return Material Authorization) number is required to return any product to Maretron for any reason. An RMA doesn't commit to any specific final action on Maretron's part; it simply starts a process of evaluation. Purposes of evaluation include diagnosis of the product to determine what action will be recommended to owner of product: i.e., repair, replacement, etc.
Maretron warrants each product to be free from defects in materials and workmanship for a period specific to each product. For products under warranty, Maretron provides the RMA service free of charge. Maretron's warranty shall not apply with respect to products subjected to negligence, misuse, misapplication, accident, damages by circumstances beyond Maretron's control, to improper installation, operation, maintenance, or storage, or to other than normal use or service.
Please fill out and submit the form above. It is recommended, but not required, to contact Maretron technical support before requesting an RMA. This can be done by phone at +1-602-861-1707 (or toll-free at 866-550-9100 within the U.S.A.) or by email at Support@Maretron.com.
Turnaround time is usually 7 days from receipt of the unit, excluding time for the return; however, the nature of the evaluation or repair will sometimes take longer than this.
The customer pays for the shipping cost to Maretron, while Maretron pays the cost to return the product to the customer, unless expedited shipping is requested.
Please send the unit with a detailed description of the issue and the tools that were used to determine failure. Please write the RMA number so that it is clearly visible on the outside of the box.
Depending on the product and the reason for the RMA, the shipping address will vary. We will let you know where to ship the product when we send you the RMA number.
For any other questions, concerns or updates that you require, you can contact Maretron technical support by phone at +1-602-861-1707 (or toll-free at 866-550-9100 within the U.S.A.) or by email at Support@Maretron.com.
Please refer to the "Limited Warranty" section in the product's User's Manual.
